Privacy Policy
Last Updated: 01.07.26
Coffee Technicians Tasmania Pty Ltd t/a Cafetechnica ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or interact with our website at cafetechnica.com.au.
1. Our Details
Organisation Name: Coffee Technicians Tasmania Pty Ltd t/a Cafetechnica
ABN: 88 642 206 657
Email: office@cafetechnica.com.au
Phone: 03
Address: Unit 4, 6 Kyeema Place, Cambridge, Tasmania, 7170
You can contact us about this Privacy Policy or to make a privacy enquiry using the details above.
2. Personal Information We Collect
We may collect personal information you provide voluntarily, such as:
- Name
- Email address
- Phone number
- Business or organisation name
- Machine details including brand, model, and fault description
- Photos or videos of your machine submitted for assessment
- Other information submitted via forms, enquiries, or service requests
We also collect information automatically when you visit our website, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and analytics data
3. How We Collect Information
- Directly from you — when you complete a service request form, make a booking, submit an enquiry, or contact us by phone or email
- Automatically — via cookies, analytics tools, and website tracking
- From third parties — only when necessary and with your consent
4. Why We Collect Personal Information
We collect personal information for purposes including:
- Processing and managing your repair, service, parts order, or rental agreement
- Responding to enquiries and providing our services
- Issuing invoices and processing payments
- Sending service reminders or follow-up communications
- Sending newsletters or marketing communications (with your consent)
- Improving our website, services, and customer experience
- Complying with our legal and regulatory obligations
5. How We Use and Share Personal Information
We will not sell or rent your personal information.
We may share information with:
- Service providers who assist us in operating our website or delivering our services
- Manufacturers or suppliers when processing warranty claims on your behalf
- Regulatory or law enforcement bodies where required by law
If your information is transferred overseas, we will take reasonable steps to ensure it remains protected and, where practical, will indicate which countries may be involved.
6. Cookies and Tracking
We use cookies and analytics tools, including Google Analytics, to understand how visitors use our website and to improve our services. You can manage or disable cookies at any time through your browser settings.
7. How We Store and Protect Information
We store personal information securely using appropriate physical, technical, and administrative safeguards. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any information that is inaccurate or out of date
- Withdraw consent for marketing communications at any time
- Make a complaint if you believe your information has been mishandled
To exercise any of these rights, please contact us using the details above. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be published on this page along with the revised "Last Updated" date. We encourage you to review this policy periodically.