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RETURNS & REFUNDS POLICY Cafetechnica (Coffee Technicians Tasmania Pty Ltd)

Last updated: July 2026

1. OUR COMMITMENT At Cafetechnica we stand behind everything we sell. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy outlines your rights and our process for returns across parts, coffee machines and cleaning chemicals.

2. SPARE PARTS

We want to make sure you get the right part first time. Please contact us before ordering if you are unsure of compatibility.

• Unused, unopened parts in original packaging may be returned within 14 days of purchase with proof of purchase

• A store credit or exchange will be offered where the part is no longer needed or incorrectly ordered

• We do not accept returns on parts that have been installed or used

• Electrical components including PCBs, triacs and solenoids are non-refundable once opened, unless faulty

• If a part arrives damaged or is proven to be faulty, we will replace it or issue a full refund at no cost to you

• Parts ordered incorrectly by the customer are not eligible for a cash refund but may be exchanged subject to availability

• All return freight costs are at the customer's expense, unless the item is confirmed as faulty or incorrectly supplied by Cafetechnica

  
  

3. COFFEE MACHINES

New Machines

• New machines may be returned within 7 days of purchase if unused and in original packaging, with proof of purchase

• Machines showing signs of use are not eligible for return unless faulty

• Where a machine develops a fault within the manufacturer warranty period, we will assess and arrange repair, replacement or refund in accordance with the Australian Consumer Law

• All return freight costs are at the customer's expense, unless the machine is confirmed as faulty or incorrectly supplied by Cafetechnica

Refurbished Machines

• All refurbished machines are sold with a 3-month parts and labour warranty

• If a fault develops within the warranty period, contact us and we will arrange assessment and repair at no charge

• Refurbished machines are sold as described — please review all product details carefully before purchase

• Change of mind returns are not accepted on refurbished machines

• All return freight costs are at the customer's expense, unless the machine is confirmed as faulty

  
  

4. CLEANING CHEMICALS & DESCALERS

• Unopened chemicals in original packaging may be returned within 14 days of purchase with proof of purchase

• We do not accept returns on opened or partially used chemical products for health and safety reasons

• If a product arrives damaged or is defective, please contact us immediately and we will arrange a replacement or refund

• All return freight costs are at the customer's expense, unless the item is confirmed as damaged or defective upon arrival

  
  

5. GENERAL RETURN CONDITIONS Regardless of the reason for return, please note:

• All returns are at the customer's expense unless the item is faulty, damaged in transit, or incorrectly supplied by Cafetechnica

• Items must be securely packaged for return — Cafetechnica is not responsible for items damaged in transit during return

• Refunds will be processed within 5–7 business days of receiving and inspecting the returned item

  
  

6. HOW TO LODGE A RETURN To initiate a return, please contact us before sending anything back:

📧 info@cafetechnica.com.au

📍 4/6 Kyeema Place, Cambridge TAS 7170

Please have your proof of purchase ready and a brief description of the reason for return. We will respond within 1–2 business days and guide you through the process.

7. AUSTRALIAN CONSUMER LAW Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. CONTACT US For any questions about our returns policy, please don't hesitate to get in touch.

📞 043 88 2 3333

📧 info@cafetechnica.com.au

📍 4/6 Kyeema Place, Cambridge TAS 7170

🌐 cafetechnica.com.au

Cafetechnica — Commercial & Domestic Coffee Machine Specialists. Tasmania-wide.

Want me to now write a Shipping Policy to go alongside this?

We ship Australia-wide using tracked courier services.

Orders are typically dispatched within 1–2 business days.

Delivery timeframes:

• Tasmania: 2–4 business days

• Mainland Australia: 3–7 business days

  
  

Shipping costs are calculated at checkout based on weight and destination.

For bulky or heavy items such as coffee machines, please contact us directly for a shipping quote before placing your order.

Local pickup is available from our warehouse located at Unit 4, 6 Kyeema Place, Cambridge, Tasmania, 7170

For any shipping enquiries please contact us at office@cafetechnica.com.au